Privacy policy

Privacy Policy

Vilden (“we,” “us,” or “our”) operates this website to provide online flower ordering and local delivery services. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

By using our website, you agree to the terms outlined below.

Information We Collect

We collect information you provide when placing an order or contacting us, including:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details and messages

We may also collect basic information automatically, such as:

  • IP address
  • Browser and device information
  • Pages visited on our website

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm and update you about your order
  • Respond to customer service requests
  • Improve our website and services
  • Maintain security and prevent fraud

Delivery Information

Delivery address information is used only to:

  • Confirm delivery availability
  • Calculate delivery pricing
  • Complete your order

Cookies and Website Tools

We use cookies and similar tools to:

  • Keep the website working properly
  • Understand how visitors use our site
  • Improve your experience

You can control cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary to operate our business, such as with:

  • Shopify (our website platform)
  • Payment providers
  • Website and analytics tools

These providers use your information only to support our services.

Payments

All payments are processed securely by third-party providers. We do not store your full payment details.

Data Security

We take reasonable steps to protect your information. However, no online system is completely secure.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: order@vilden.co
Or through our Contact Us page or 24/7 online chat