Question 1

Do you offer returns or exchanges?

Accepted Answer

Due to the perishable nature of flowers, we do not accept returns or exchanges once an order has left our shop. If there is an issue with your order, please contact us directly so we can review and resolve the situation.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards along with other secure payment methods available during checkout.

Question 3

Do you have active discount codes or promotions?

Accepted Answer

Promotions and discount codes are offered periodically. Please subscribe to our newsletter or follow us on social media for the latest offers.

Question 4

How do you ensure the freshness of your flowers?

Accepted Answer

Our flowers are carefully sourced and prepared to ensure they arrive as fresh as possible. Every arrangement is designed shortly before delivery.

Question 5

Will my arrangement look exactly like the photo?

Accepted Answer

Each arrangement is handcrafted. While we aim to match the design as closely as possible, flower varieties and colors may vary depending on seasonal availability.

Question 6

Are your floral arrangements customizable?

Accepted Answer

Yes. We offer customization options for many arrangements. Please contact us before placing your order to discuss your preferences.

Question 7

Can I modify or cancel my order after it’s placed?

Accepted Answer

Please contact us as soon as possible. We will do our best to accommodate changes or cancellations before your order has been prepared or dispatched.

Question 8

Do you accept store credit?

Accepted Answer

Store credit may be available in certain situations. Please contact our customer support team for assistance.

Question 9

Do you offer bulk orders?

Accepted Answer

Yes. We accept bulk and event flower orders. Contact us to discuss your requirements and receive a custom quote.

Question 10

How can I contact customer service?

Accepted Answer

You can contact our customer service team by emailing orders@vilden.co for assistance with your order or any general inquiries.

Question 11

Do you ship internationally?

Accepted Answer

Currently, we only deliver within our available service areas and do not offer international shipping.

Question 12

Do you offer flower subscriptions?

Accepted Answer

Yes. We offer flower subscription services to provide fresh floral arrangements on a recurring schedule.

Question 13

Do you offer free shipping?

Accepted Answer

Free shipping may be available on qualifying orders or during promotional periods. Shipping options are displayed during checkout.

Question 14

What cities do you ship to?

Accepted Answer

We deliver throughout selected Bay Area cities in California. Delivery availability can be confirmed during checkout.

Question 15

Do you offer express shipping?

Accepted Answer

Express delivery may be available depending on your delivery location and order timing.

Question 16

What happens if the recipient is not available?

Accepted Answer

Our delivery team will follow the provided delivery instructions or attempt to contact the recipient when appropriate.

Question 17

Can I track my order?

Accepted Answer

Order tracking is available when applicable. You will receive updates regarding your order after it has been processed.

Question 18

Do you offer local pickup?

Accepted Answer

Local pickup may be available for select orders. Please contact us before placing your order to confirm availability.

Question 19

Can I schedule a delivery for a future date?

Accepted Answer

Yes. You can select your preferred delivery date during checkout, subject to availability.

Question 20

Do you have retail store locations?

Accepted Answer

Please contact us directly for information about our retail location or pickup options.

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