Terms of service

Terms of Service

Overview

Welcome to Vilden. The terms “we,” “us,” and “our” refer to Vilden. We operate this website and online store to provide a curated floral shopping experience, including online ordering and local delivery services (the “Services”).

By using our website or placing an order, you agree to these Terms of Service and our Privacy Policy [LINK]. If you do not agree, please do not use our Services.

1. Use of Our Services

You must be at least the age of majority in your state of residence to use our Services.

You agree to provide accurate and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account and for all activity under your account.

2. Products and Availability

All floral arrangements are handcrafted and may vary slightly due to seasonal availability and natural differences in flowers. We maintain the overall design, style, and color palette.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities
  • Refuse service at our discretion

3. Orders and Acceptance

Placing an order constitutes an offer to purchase. Orders are not accepted until confirmed by us.

We reserve the right to cancel or refuse any order. If changes occur, we will attempt to notify you using the contact details provided.

Once an order is accepted, we may not be able to modify or cancel it.

4. Pricing and Payment

All prices are listed on our website and are subject to change without notice.

Prices do not include applicable taxes or delivery fees unless stated. Final pricing is shown at checkout.

You agree to provide valid payment information and authorize us to charge the full amount of your order.

5. Delivery

We provide local delivery only within select service areas.

Delivery times are estimates and not guaranteed. We are not responsible for delays due to:

  • Traffic or weather conditions
  • Incorrect delivery information
  • Recipient unavailability

Once delivery is completed at the provided address, responsibility transfers to the recipient.

6. No Returns / Order Issues

Due to the perishable nature of flowers, all sales are final. We do not accept returns.

If there is an issue with your order, please contact us as soon as possible. We will review and assist where appropriate.

7. Intellectual Property

All content on our website, including images, branding, text, and design, is owned by Vilden or its licensors.

You may not copy, reproduce, or use any content without prior written permission.

8. Third-Party Services

Our website may use third-party services, including Shopify and payment providers. We are not responsible for third-party services or their policies.

9. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available.”

We do not guarantee:

  • Exact product replication
  • Uninterrupted website operation
  • Error-free service

10. Limitation of Liability

To the fullest extent permitted by law, Vilden is not liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Issues arising after delivery
  • Delays outside our control

11. Indemnification

You agree to indemnify and hold Vilden harmless from any claims arising from your use of the Services or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

13. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised date.

Continued use of the Services constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

Email: orders@vilden.co
Website: Contact Us page or 24/7 online chat