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Frequently Asked Questions
This resource is crafted to help you find information easily and efficiently.
How do I choose flowers for an occasion?
Feel free to read our blog about the meaning of flower colors and how to order the appropriate arrangement for special occasions.
Will the delivered arrangement look exactly like the photos?
Each arrangement is handcrafted to resemble the product photos as closely as possible, with an overall resemblance of at least 80%. Natural variations may occur due to seasonal flower availability. If a particular bloom is unavailable, Vilden’s designers will thoughtfully substitute a flower of similar color, quality, and style, while preserving the original color palette and overall aesthetic.
Can I request changes to the flowers or colors?
All of our beautiful flower arrangements are carefully curated by our Vilden designers, and while we do offer some flexibility for customization, it really depends on what flowers are available at the moment. We encourage you to contact our support team beforehand to discuss any specific requests you might have. We’re here to help create something special just for you!
How do you ensure the freshness of your flowers?
All floral arrangements are prepared with care and fulfilled through local delivery to ensure freshness. Orders are created close to the delivery time and handled carefully from preparation to delivery.
How long will the flowers remain fresh?
The lifespan of fresh flowers varies by:
- Flower type
- Room temperature, and care
- Keeping flowers cool
- Check the floral base regularly and carefully add a small amount of fresh water (8 oz) between the stems when needed.
- Avoid overfilling the box or getting its exterior wet
- Keep away from direct sunlight
Can I schedule for a future delivery date?
Yes. You can choose an available future delivery date during checkout. Ordering early is recommended for anniversaries, Valentine’s Day, birthdays, and other important occasions.
What cities do you deliver to?
We provide local flower delivery only. We do not offer international or nationwide shipping. Delivery availability and pricing are automatically calculated at checkout based on the customer’s delivery address and ZIP code. Address information is used solely to determine delivery eligibility, pricing, and order fulfillment. All orders are fulfilled through local delivery within select cities in San Francisco, Bay Area.
📍 LOCAL DELIVERY CITIES:
- San Francisco, CA
- Atherton, CA
- Burlingame, CA
- Campbell, CA
- Cupertino, CA
- Hillsborough, CA
- Los Altos, CA
- Los Gatos, CA
- Mountain View, CA
- Palo Alto, CA
- Redwood City, CA
- San Jose, CA
- San Mateo, CA
- Santa Clara, CA
- Saratoga, CA
- Sunnyvale, CA
- Fremont, CA
- Milpitas, CA
Do you offer express delivery?
Express delivery may be available depending on the delivery location, flower availability, and requested date. Contact us directly before ordering to confirm expedited delivery.