Frequently Asked Questions
Find quick answers here
Do you offer returns or exchanges?
Due to the perishable nature of flowers, we do not accept returns or exchanges once an order has left our shop. However, if there is an issue with your order, customers are encouraged to contact us directly so we can review and address the situation.
What payment methods do you accept?
We accept major credit cards, including:
- Visa
- MasterCard
- American Express
- Paypal
Do you have active discount codes or promotions?
We do not guarantee active discount codes at all times. Any current promotions or offers, if available, are displayed directly on our website or applied automatically at checkout.
How do you ensure the freshness of your flowers?
All floral arrangements are prepared with care and fulfilled through local delivery to ensure freshness. Orders are created close to the delivery time and handled carefully from preparation to delivery.
Will my arrangement look exactly like the photo?
Each arrangement is handcrafted and may vary slightly based on seasonal availability. We maintain the overall style, color palette, and design intent shown in the product photos.
Are your floral arrangements customizable?
Our arrangements are thoughtfully designed and curated. Customization requests may be accommodated on a limited basis by contacting us directly.
Can I modify or cancel my order after it’s placed?
Order changes or cancellations may be possible depending on the order status. Customers should contact us as soon as possible to request modifications.
Do you accept store credit?
No. We do not offer store credit as a standard option. If there is an issue with an order, customers are encouraged to contact us directly so we can review and assist.
Do you offer bulk orders?
Yes. We offer bulk orders. Customers can contact us directly to discuss quantities, availability, and order details.
How can I contact customer service?
Customers can contact our customer service team through the Contact Us page on our website.
Do you ship internationally?
No, our store provides local flower delivery only. We do not offer international or nationwide shipping, and we do not offer local pickup. Delivery availability and pricing are automatically calculated at checkout based on the customer’s delivery address and ZIP code. Address information is used solely to determine delivery eligibility, pricing, and order fulfillment. All orders are fulfilled through local delivery within select cities in California.
📍 Service area - local delivery cities:
- Atherton, CA
- Burlingame, CA
- Campbell, CA
- Cupertino, CA
- Hillsborough, CA
- Los Altos, CA
- Los Gatos, CA
- Mountain View, CA
- Palo Alto, CA
- Redwood City, CA
- San Jose, CA
- San Mateo, CA
- Santa Clara, CA
- Saratoga, CA
- Sunnyvale, CA
- Milpitas, CA
- Fremont, CA
Do you offer flower subscriptions?
Subscription options may be available. Customers can contact us directly to inquire about recurring or scheduled deliveries.
Do you offer free shipping?
No. We do not offer free shipping. Delivery fees are calculated automatically at checkout based on the delivery address and service area.
Do you offer flower subscriptions?
Subscription options may be available. Customers can contact us directly to inquire about recurring or scheduled deliveries.
What cities do you ship to?
Vilden offers local flower delivery only. We do not offer international or nationwide shipping, and we do not offer local pickup. Delivery availability and pricing are automatically calculated at checkout based on the customer’s delivery address and ZIP code. Address information is used solely to determine delivery eligibility, pricing, and order fulfillment. All orders are fulfilled through local delivery within select cities in California.
📍 SERVICE AREA — LOCAL DELIVERY CITIES
- Atherton, CA
- Burlingame, CA
- Campbell, CA
- Cupertino, CA
- Hillsborough, CA
- Los Altos, CA
- Los Gatos, CA
- Mountain View, CA
- Palo Alto, CA
- Redwood City, CA
- San Jose, CA
- San Mateo, CA
- Santa Clara, CA
- Saratoga, CA
- Sunnyvale, CA
- Fremont, CA
- Milpitas, CA
Do you offer express shipping?
Yes. Express delivery may be available for select orders. Customers can contact us directly to request express shipping or expedited delivery options, subject to availability and delivery location.
What happens if the recipient is not available?
If the recipient is not available at the time of delivery, the order will be handled according to the delivery conditions at the location and any delivery instructions provided at checkout. Customers are encouraged to include delivery notes to assist with successful delivery.
Can I track my order?
Order updates and delivery notifications are provided after the order is placed.
Do you offer local pickup?
No. We do not offer local pickup. All orders are fulfilled through local delivery only.
Can I schedule a delivery for a future date?
Yes. Customers can schedule delivery for a future date during checkout, subject to availability.
Do you have retail store locations?
No, we're an online floral shop with local delivery in the San Francisco Bay Area.