We accept major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.
Frequently Asked Questions
Find quick answers here
What payment methods do you accept?
Do you have active discount codes or promotions?
We do not guarantee active discount codes at all times. Any current promotions or offers, if available, are displayed directly on our website or applied automatically at checkout.
How do you ensure the freshness of your flowers?
All floral arrangements are prepared with care and fulfilled through local delivery to ensure freshness. Orders are created close to the delivery time and handled carefully from preparation to delivery.
Will my arrangement look exactly like the photo?
Each arrangement is handcrafted to resemble the product photos as closely as possible, with an overall resemblance of at least 80%. Natural variations may occur due to seasonal flower availability. If a particular bloom is unavailable, Vilden’s designers will thoughtfully substitute a flower of similar color, quality, and style, while preserving the original color palette and overall aesthetic.
Are your floral arrangements customizable?
Our arrangements are thoughtfully designed and curated. Customization requests may be accommodated on a limited basis by contacting us directly.
Can I modify or cancel my order after it’s placed?
Please contact us as soon as possible. Changes and cancellations are not guaranteed and depend on whether preparation or delivery has begun.
Do you offer returns or exchanges?
Due to the perishable nature of fresh flowers, we do not accept returns or exchanges. If there is anything wrong with your order, please contact us so we can review the issue and help resolve it.
Do you accept store credit?
No. We do not offer store credit as a standard option. If there is an issue with an order, customers are encouraged to contact us directly so we can review and assist.
Do you offer bulk orders?
Yes. We offer bulk orders. Customers can contact us directly to discuss quantities, availability, and order details.
How can I contact customer service?
Customers can contact our customer service team through the Contact Us page on our website.
Do you ship internationally?
No, our store provides local flower delivery only. We do not offer international or nationwide shipping, and we do not offer local pickup. Delivery availability and pricing are automatically calculated at checkout based on the customer’s delivery address and ZIP code. Address information is used solely to determine delivery eligibility, pricing, and order fulfillment. All orders are fulfilled through local delivery within select cities in California.
Do you offer free delivery?
No. We do not offer free delivery. Delivery fees are calculated automatically at checkout based on the delivery address and service area.
What cities do you deliver to?
Vilden offers local flower delivery only. We do not offer international or nationwide shipping, and we do not offer local pickup. Delivery availability and pricing are automatically calculated at checkout based on the customer’s delivery address and ZIP code. Address information is used solely to determine delivery eligibility, pricing, and order fulfillment. All orders are fulfilled through local delivery within select cities in California.
📍 SERVICE AREA — LOCAL DELIVERY CITIES
- Atherton, CA
- Burlingame, CA
- Campbell, CA
- Cupertino, CA
- Hillsborough, CA
- Los Altos, CA
- Los Gatos, CA
- Mountain View, CA
- Palo Alto, CA
- Redwood City, CA
- San Jose, CA
- San Mateo, CA
- Santa Clara, CA
- Saratoga, CA
- Sunnyvale, CA
- Fremont, CA
- Milpitas, CA
- San Francisco, CA
Do you offer express delivery?
Express delivery may be available depending on your delivery location, flower availability, and requested date. Please contact us before ordering to confirm availability.
What happens if the recipient is not available?
If the recipient is unavailable at the time of delivery, we’ll contact the recipient or the person who placed the order to discuss the next step. Please provide accurate contact details and any helpful delivery instructions at checkout.
Can I track my order?
Order updates and delivery notifications are provided after the order is placed.
Do you offer local pickup?
No. We do not offer local pickup. All orders are fulfilled through local delivery only.
Can I schedule a delivery for a future date?
Yes. Customers can schedule delivery for a future date during checkout, subject to availability.
Do you have retail store locations?
No, we're an online floral shop with local delivery in the San Francisco Bay Area.
